Cuyahoga County Coronavirus/COVID-19 Resources and Information 

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General Information From Cuyahoga County

Information on County services can be found on the “Online Services” link on the Cuyahoga County homepage. The webpage includes what services are available online, over the phone or via email.

Current and potential Health and Human Services clients are encouraged to access benefits and services online or by phone. Changes to operations include the following:

Division of Job and Family Services

To apply by phone call: 1-844-640-OHIO (6446)
To apply online: visit
Clients can also use self-service drop boxes or scanning kiosks to submit documents.
All in-person assessments and on-site visits related to work activity requirements for Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) are suspended until further notice.
Other services that can be contacted by phone:

Child Care Assistance Information Line: (216) 987-6929
Long-Term Care Contact Line: (216) 858-8405
PRC Information Line: (216) 987-7392

Office of Child Support Services (OCSS)

Continuing all Genetic Testing for 6-8 weeks. Parents will be provided with a new date and time.
All Administrative Hearings will be conducted by phone.
All other services should be accessed online or by phone, including:
·         Application for Child Support

·         Payment Inquiries

·         Case Information

·         Administrative Hearings

·         For payment options, please visit or 1.888.965.2676, option 5.

·         Review and Adjustment Requests

·         Fatherhood Initiative Services

Ways to Contact OCSS

For case questions and information please call or send us a message via:

·         the Child Support Customer Service web portal at

·         OCSS Contact Center (216) 443-5100

·         Automated Payment Line 1-800-860-2555

·         Fatherhood Initiative (216) 348-3967

Division of Children and Family Services

Walk-ins accepted for hotline emergencies only.
If you have a question, concern, or need services please call the DCFS hotline at 216-696-KIDS (5437).
If you have a scheduled appointment or meeting regarding a case, please plan to participate by phone. Participants can call the DCFS front desk at 216-431-4500 to be connected to their meeting. If calling in is not possible, you can attend in person and will be escorted to a meeting room.

Division of Senior and Adult Services

For information about services call the Centralized Intake line: 216-420-6700
Adult Protective Services referrals can be made by phone or online at
Other Essential County Services:



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